Custom training

AI training for permit officers

One day in which you learn how generative AI works, what you can and cannot put into an AI tool, and how to use it to prepare requests for additional information, building code checks and objection analyses. Hands-on, on your own case files.

8,3/10
rating
42%
would recommend the training
100%
apply AI straight away
Our approach

From intake to your own case file

A training that matches where your department stands

1

Tailored intake

Before the training we map which tools your team already uses, where the concerns are and which tasks take the most time. We build the afternoon around that.

  • Intake survey beforehand
  • Analysis of current AI knowledge
  • Workflows from your own answers
2

Training with depth

In the morning the foundation: how AI works, effective prompting, the GDPR, the AI Act and checking output. In the afternoon three workflows for permit work, practised on your own cases.

  • AI understanding without jargon
  • Prompting with GROW
  • Privacy, AI Act and municipal policy
  • Correspondence, regulations and objections
3

From knowledge to action

You finish with agreements as a department and a personal plan for the first thirty days. Afterwards we measure the impact with an evaluation.

  • Agreements as a department
  • 30-day action plan
  • Prompt Pack to keep

AI writes the first draft, you make the decision

You go home with prompts that work on your own case files and a clear answer to what can and cannot go into an AI tool.

AI-generated photo: trainer en vergunningverlener vergelijken een bouwtekening met het schermImage: AI-generated
This is what a training day looks like. A short explanation, then straight to work on your own cases.
What you learn

Work faster without losing control

Skills to use AI responsibly in permit work

Know the limits

What can you enter when you work with personal data, integrity screening files and draft decisions? You pick the right tool for each type of information.

Understand AI

Enough to see what happens and why AI sometimes states nonsense convincingly, without a technical deep dive.

Prompting with GROW

Goal, role, output and context: four elements for a strong prompt, plus four techniques to steer the result.

Check every article

AI sometimes invents a building code article or a deadline. You learn prompts that flag doubt and a fixed five-step check.

Work on your own case file

Three workflows based on your intake: letters and reasoning, regulations and the building code check, and objections.

You make the decision

Final legal responsibility, weighing a borderline case and the conversation with the applicant remain human work.

Schedule

The day program

Morning: foundation and frameworks. Afternoon: three workflows on your own case files.

01Opening & introductionIntroductions, intake results and learning goals09:0015 min
02What is generative AI?Key concepts in plain language09:1530 min
03Opportunities with GenAIFour qualities that make AI valuable for permit work09:4515 min
04Working effectively with AIThe GROW framework and four prompting techniques10:0045 min
05GDPR, AI Act & AI policyWhat is and is not allowed, and what the municipality agreed11:0030 min
06Assessing AI outputSpotting hallucinations and the verification workflow11:3030 min
07Tools & applicationsCopilot M365, ChatGPT and Claude: which tool when12:0030 min
08AI for permit workThree workflows: correspondence, regulations and objections13:3045 min
09Practice on your own case fileBuild it yourself, look at each other's work and record what works14:1545 min
10AI agents & the futureFrom chatbot to agent, and what remains human work15:1530 min
11Wrap-up & action planAgreements as a department and your own 30-day plan15:4530 min
Example slides

A look inside the training

A preview of what to expect

+ Many more slides...Plan a no-obligation call and discover how we can help your team with AI.
Experiences

What participants say

Feedback from the permits department of Gemeente Helmond

★★★★★
A fun and interesting training session. Recommended for all colleagues!
Nieke van Dijk
Junior Building Plan Coordinator · Gemeente Helmond
★★★★★
Provided a lot of clarity and practical tools for using AI in our work.
Alex van Egmond
Legal officer permits · Gemeente Helmond
★★★★★
Great to finally have it explained how it works, what different platforms are available, and what's possible with the right approach to requesting information.
Han Gruijters
Construction Plan Coordinator · Gemeente Helmond
★★★★★
It was interesting to learn more about the background and to practice writing prompts. There was still quite a lot of theory, though. Perhaps after the break, it would be good to work on practical assignments and tailor them to the different roles.
Annette van de Waarsenburg-Coolen
Permit Support Officer · Gemeente Helmond
★★★★★
I didn’t have high expectations and thought it would mainly be dry or boring material, but that was absolutely not the case. The trainer also did a great job of keeping the energy up throughout the presentation.
Mike Donkers
Building Plan Coordinator · Gemeente Helmond
42%
would recommend the training
100%
apply AI straight away
8,3/10
rating

From 12 evaluations after this training.

Emiel van Lieshout
Your trainer

Emiel van Lieshout

Founder · AI trainer

Runs the in-company programmes, from prompt frameworks to working with agents. Makes sure what you learn sticks after the training.

Options

Training options

Choose the depth that fits your situation. Prices excl. VAT

Half day
€3,000
4 hours
Up to 10 people
  • AI foundation
  • Effective prompting
  • Quality assessment
  • Hands-on with your case files
  • All materials included
Two days
€6,000
2 × 8 hours
Up to 10 people
  • Everything from full day
  • Implementation roadmap
  • Team-specific workshops
  • Pilot guidance
  • 2 follow-up sessions

What's included?

Tailored intake survey
All presentations & materials
Prompt Pack for permit work
Personal certificate
Post-training evaluation
Travel within the Netherlands
Prices as of October 2026
FAQ

Frequently asked questions

What you need to know about the training

Permit officers, building plan coordinators, legal officers and support staff of a government permits department. No prior knowledge needed.
Not in public AI tools. You learn, per type of information, what can go into ChatGPT or Claude and what only belongs in Copilot M365 within the municipal environment. In the exercises you black out names and addresses.
Sometimes it does. That is why you work with prompts that flag doubt and a fixed check: you verify every article and every deadline yourself before it ends up in a decision.
Yes. The intake collects your tasks and concerns, and in the afternoon you practise on a real case from your own work.
Copilot M365, ChatGPT and Claude. All you need is a laptop and internet.
The slides, a Prompt Pack with prompts for letters, objections, checks and knowledge sharing, a privacy checklist and a personal action plan.
Usually within 2-4 weeks. After a short intake call we make a tailored proposal.

Plan an AI training for your permits team

Tell us about your organization and goals. We will gladly think along about the right setup.